Terms of service.

Last Updated: NOV 2025

Welcome to The Travel Collective LLC (“we,” “us,” “our”). By using our website, submitting a service inquiry, purchasing travel planning or concierge services, or receiving recommendations from The Travel Collective LLC, you (“client,” “traveler,” “you”) agree to the following Terms & Conditions. Please read them carefully.

The Travel Collective LLC is a travel concierge and advisory service that provides travel research, itinerary design, planning assistance, travel management, and booking guidance.
We operate as an independent contractor and do not own, operate, or control the hotels, airlines, cruise lines, rental companies, tour operators, homeowners, theme parks, booking platforms, or other suppliers (“Suppliers”) used in your travel arrangements.

Our services may include:

  • Custom travel research

  • Accommodation and transportation recommendations

  • Itinerary design and planning

  • Group travel coordination

  • Theme park and experience planning

  • Booking assistance through approved suppliers (when permitted)

  • Concierge-style support before and during travel

We may assist with coordinating reservations, but all final bookings are made by the client unless arranged through a Supplier that legally permits third-party travel agent bookings.

You acknowledge and agree that Suppliers are independent entities not controlled by The Travel Collective LLC.
We are not responsible or liable for:

  • Supplier actions, errors, omissions, or negligence

  • Changes in availability, pricing, or amenities

  • Cancellations, travel interruptions, force majeure events

  • Acts of nature, weather, epidemics, or government restrictions

  • Property conditions, safety issues, or misrepresentations

  • Platform policies (e.g., Airbnb’s prohibition on third-party bookings)

All bookings are subject to each Supplier’s individual terms, conditions, rules, and contracts. You agree to review and comply with all Supplier policies.

Certain platforms (including Airbnb) do not allow third-party bookings.
In these cases:

  • The Travel Collective LLC will provide recommendations and advisory support

  • The client must complete the booking under their own account

  • The Travel Collective LLC is not liable for host decisions, cancellations, or platform enforcement actions.

Planning fees, concierge fees, and itinerary design fees charged by The Travel Collective LLC are non-refundable once services have begun.
Trip research begins immediately after payment is received.

Supplier payments, deposits, and fees are subject to Supplier policies and deadlines.
Failure to pay a Supplier on time may result in cancellation or loss of services.
Supplier refunds are solely governed by their terms, not ours.

By using our services, you agree to:

  • Provide accurate traveler information

  • Review and verify all confirmations, names, dates, and details

  • Adhere to all Supplier terms, rules, and property guidelines

  • Maintain valid identification, passports, visas, and travel documents

  • Inform us immediately of any changes or corrections needed

  • Respect payment deadlines and cancellation policies

We are not liable for costs resulting from incorrect information provided by the client.

Travel inherently involves risks.
You acknowledge that The Travel Collective LLC is not responsible for:

  • Illness, injury, accidents, or death

  • Theft, loss, or damage to personal property

  • Delays, closures, missed connections, or schedule changes

  • Acts of terrorism, civil unrest, or natural events

  • Epidemics, pandemics, and related restrictions

You assume all risks associated with travel.

We strongly recommend purchasing comprehensive travel insurance that covers:

  • Trip cancellation or interruption

  • Medical emergencies and evacuation

  • Lost or delayed luggage

  • Supplier bankruptcy

  • Travel delays

  • Natural disasters

The Travel Collective LLC is not responsible for uninsured losses.

Changes requested by the client may result in Supplier fees or penalties.
The Travel Collective LLC is not responsible for these charges.

If a Supplier cancels or modifies your arrangements:

  • We will assist you in exploring available options

  • Remedies, refunds, and rebooking are subject to Supplier policies only

To the fullest extent permitted by law, The Travel Collective LLC is not liable for:

  • Indirect, incidental, or consequential damages

  • Acts, errors, or omissions of Suppliers

  • Financial losses, injuries, or inconveniences

  • Any claim exceeding the amount paid to us in direct fees

All content on thetrvlcollective.com — including text, graphics, branding, digital products, itineraries, and service descriptions — is the property of The Travel Collective LLC and may not be copied, distributed, or used without written permission.

These Terms & Conditions are governed by the laws of the State of Georgia, without regard to conflict of law principles.

By using our website, contacting us, or receiving services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.